Frequently Asked Questions

We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.

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What types of hair do you offer?

We offer a 100% Raw human hair and HD wigs. Our wigs and extensions come in various styles such as straight, wavy, and curly to match your desired look.

How long does shipping take?

Shipping typically takes 3-5 business days for readily available wigs in Harare and Dubai. For pre-orders, shipping may take 7-10 business days. You will receive a tracking number once your order has shipped.

Do you accept returns or exchanges?

We do not offer returns. Due to the nature of our products and hygiene standards, all sales are final. Please review product details carefully before purchasing. If you have questions, feel free to contact us before placing your order.

How do I care for my hair products?

To ensure longevity and maintain the quality of your hair:

  • Gently wash your extensions or wigs with sulfate-free shampoo and conditioner.
  • Air dry or use a low-heat blow dryer.
  • Store your wigs and extensions properly in a satin or silk bag to prevent tangling and damage.

Check out our Hair Care Guide for more detailed instructions.

How long will my the hair last?

With proper care, our wigs and extensions can last up to 7years or more, depending on the product and how often it’s worn. Our high-quality hair is designed to maintain its softness and durability with consistent care.